Refund and Return Policy

Last updated: September 20, 2026

1. 30-Day Return Request Window

We offer a 30-day return request window. You may contact us and submit a return request within 30 days of receiving your item.

The 30-day window refers only to the period for submitting a return request and does not mean that every request will be approved. All returns must meet the conditions of this policy and receive prior confirmation from ModsMade.

To qualify for a standard return, the product must:

• Be in the same condition as when received
• Be unused, uninstalled, and unassembled
• Have no damage caused by customer use or improper handling
• Retain its original tags, where applicable
• Be in its original packaging or packaging suitable for safe transport
• Be accompanied by a receipt or proof of purchase

Furniture may need to be disassembled before being returned. Customers are responsible for ensuring that furniture is safely disassembled, properly packaged, and suitable for transport.

2. How to Request a Return

To request a return, please contact us at:

Email: 5o@modsmade.com

Please provide the following information:

• Order number
• Customer name
• Name of the product you wish to return
• Reason for the return
• Photos or videos of the product if it is damaged, defective, or does not match your order
• Relevant delivery or parcel photos, where applicable

Please do not send back any products before contacting us and receiving return confirmation. Products returned without approval may not be accepted, processed, or refunded.

3. Return Address

As our warehouse addresses may change depending on inventory and logistics arrangements, we do not provide a fixed return address in this policy.

Please do not send returns to the delivery address on your order, our business address, or any unconfirmed address.

If your return request is approved, we will email you the applicable return address and shipping instructions based on your order and return arrangements.

Returns sent to an unconfirmed address may be delayed or may not be accepted or processed.

4. Return Shipping and Related Costs

If a return is due to any of the following, ModsMade will assist with arranging the return and cover reasonable return shipping costs after confirming the issue:

• Receipt of an incorrect product
• Damage to the product during shipping
• A confirmed manufacturing defect
• A significant difference between the product and the order description

If a return is due to a change of mind, unsuitable dimensions, inability to fit through entrances, stairs, or elevators, inability to fit in the intended space, or other reasons unrelated to a product defect, the customer is responsible for:

• Return shipping costs
• Pickup fees
• Disassembly fees
• Packaging costs
• Storage fees
• Redelivery fees
• Other reasonable costs related to the return

Once your return request is approved, we will confirm the specific return arrangements and applicable costs with you.

5. Furniture Return Requirements

Before returning furniture, please ensure that:

• The furniture has been safely disassembled, if required
• All parts, screws, accessories, and instructions are included
• The furniture has not been installed, modified, or reworked
• The furniture has no new scratches, stains, damage, or signs of use
• The furniture is properly packaged using packaging suitable for transport

If furniture is damaged through use, installation, disassembly, improper packaging, or other reasons attributable to the customer, the product may not qualify for a refund, or the refund amount may be adjusted accordingly.

6. Damaged, Defective, or Incorrect Products

Please inspect the product and outer packaging as soon as possible after receiving your furniture or parcel.

If the product you receive is defective, damaged during shipping, or does not match your order, please contact us at:

Email: 5o@modsmade.com

Please provide:

• Order number
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• A description of the issue
• Relevant videos, where applicable

Please do not discard, disassemble, repair, or modify damaged or defective furniture before we provide further instructions.

If shipping damage, a manufacturing defect, or shipment of an incorrect product is confirmed, we will offer a repair, replacement, refund, or another reasonable solution depending on the circumstances.

7. Non-Returnable Products

The following products may not qualify for standard returns:

• Custom furniture
• Furniture made to special dimensions at the customer's request
• Personalized or engraved products
• Furniture that has already been assembled or installed
• Products that have been used or show obvious signs of use
• Products made based on incorrect dimensions, color details, or design information supplied by the customer
• Clearance or sale products marked as non-returnable, to the extent permitted by applicable law
• Gift cards, where applicable

These restrictions do not affect your rights relating to product defects, shipping damage, receipt of an incorrect product, or rights under applicable law.

8. Custom and Special Orders

Custom furniture, special-size furniture, personalized products, and products made to customer specifications may not be eligible for cancellation, return, or exchange, unless otherwise required by applicable law.

Before placing your order, please carefully confirm the product dimensions, color, materials, design, and other specifications.

If an issue arises from inaccurate dimensions, design details, color information, or other information supplied by the customer, the customer may be responsible for the associated liability and costs.

9. Exchanges

We generally do not offer direct exchanges.

If you would like a different product, the most efficient approach is to submit a return request first. Once the return has been approved and processed, please place a separate order for the product you want.

The new order will be processed according to the prices, stock availability, and delivery terms applicable at the time it is placed.

If the return relates to a product defect, shipping damage, or receipt of an incorrect product, we will confirm the applicable solution with you based on the circumstances.

10. European Union 14-Day Cooling-Off Period

If a product is delivered to the European Union, you may have the right to cancel your order or return the product within 14 days of receiving it without giving a reason, subject to the conditions and exceptions under applicable law.

To the extent permitted by applicable law, custom furniture, special-size products, personalized products, and products made to customer specifications may be excluded from the 14-day cooling-off period.

Returned products generally must be in the same condition as when received, unused, uninstalled, and unassembled, and accompanied by the original packaging and proof of purchase.

This provision does not limit any other rights that EU consumers have under applicable law.

11. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If the return is approved, we will generally process your refund to your original payment method within 10 business days.

Your bank, credit card company, or payment service provider may require additional time to process and display the refund.

If the returned product does not pass inspection, we will explain the reason and discuss the next steps with you.

If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us at:

Email: 5o@modsmade.com

12. Contact Us

If you have any questions about this Refund and Return Policy, please contact us at:

Email: 5o@modsmade.com

Phone: +86 176 8866 2299