Shipping Policy

Last updated: September 20, 2026

Welcome to ModsMade. This Shipping Policy explains how we process and deliver furniture and other products purchased from our store.

1. Free Standard Shipping

ModsMade currently offers free standard shipping to destinations shown as eligible for delivery at checkout.

Free shipping applies to standard delivery only. Unless expressly stated otherwise on the product page or at checkout, free shipping does not include indoor placement, delivery to a specific room, assembly, installation, removal of packaging materials, expedited shipping, or other additional services.

Any optional services or non-standard delivery charges will be displayed before you complete your purchase.

Free shipping does not include customs duties, import taxes, customs clearance fees, storage fees, or other government charges that may be imposed by the destination country or region.

2. Order Processing

Once your payment and order details have been confirmed, we will process your order as soon as reasonably practicable.

Order processing times may be affected by:

• Product availability
• Custom or made-to-order products
• Promotional events or new product launches
• Public holidays and peak shopping periods
• The need to further confirm order or delivery details
• Other circumstances beyond our control

Once your order has been processed and handed over to the shipping carrier, we will provide tracking information where available.

Custom, made-to-order, or specially manufactured products may require longer processing times. Any applicable estimated processing times will be shown on the product page or communicated to you separately.

3. Delivery Times

Estimated delivery times depend on the product, delivery address, product dimensions and weight, shipping carrier, customs processing, and other external factors.

Where available, estimated delivery times will be displayed at checkout. All delivery times are estimates only and do not guarantee arrival by the estimated date.

Delivery may be delayed by weather, flight schedules, traffic conditions, carrier delays, customs inspections, public holidays, or other circumstances beyond our control.

4. Furniture Delivery Requirements

Before placing your order, please confirm that the furniture can be delivered to and placed in its intended location.

You are responsible for checking the dimensions of:

• Doorways and entrances
• Hallways and passageways
• Stairs and stairwells
• Elevators and elevator doors
• Turning spaces
• The intended placement area

If delivery or placement cannot be completed because the furniture does not fit along the delivery route, address details are incomplete, or the customer has not disclosed special delivery conditions in advance, the customer may be responsible for additional delivery, storage, redelivery, or return shipping charges.

Unless expressly stated otherwise, standard delivery does not include assembly, installation, wall anchoring, indoor placement, or removal of packaging materials.

5. Delivery Appointments and Access Requirements

The shipping carrier may contact you to arrange or confirm a delivery time.

Where required, please ensure that someone is available to receive your order at the time of delivery. If no one is available, the delivery address is inaccessible, or delivery cannot be completed for reasons attributable to the customer, the carrier may charge additional delivery, storage, or redelivery fees.

You are responsible for providing accurate delivery instructions, access information, contact details, and information about building restrictions, loading areas, elevators, stairs, or delivery time requirements.

6. Delivery Address

Before submitting your order, please carefully check that your name, delivery address, postal code, city, region, and telephone number are accurate.

We are not responsible for delivery delays, returned parcels, failed deliveries, or additional costs resulting from an incorrect, incomplete, or unidentifiable address.

If a parcel is returned because of an incorrect address, failure to collect it, or other reasons attributable to the customer, we will contact you to discuss the next steps. The customer may be responsible for additional shipping or redelivery charges.

If you need to change your delivery address or other order details, please contact us as soon as possible before your order is shipped. Once the order has been handed over to the shipping carrier, we may be unable to change the address or intercept the parcel.

7. Shipment Tracking

After your order has been shipped, we will provide tracking details if they are available from the shipping carrier.

Tracking details may take some time to appear or update in the carrier's system. If the tracking information does not change immediately, please check again later.

8. Inspection upon Delivery

Please inspect the outer packaging and the condition of the products as soon as possible after receiving your furniture or parcel.

If you notice damaged packaging, damaged furniture, missing parts, or an incorrect product, please contact us as soon as possible at:

Email: 5o@modsmade.com

Please provide your order number, delivery details, photos, videos, and a description of the issue so that we can investigate and communicate with the shipping carrier.

This provision does not limit any rights you may have under applicable law.

9. Delivery Delays, Lost Parcels, or Damage

If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

We will provide reasonable assistance with investigating the issue and communicating with the shipping carrier. However, delivery may be affected by carriers, customs, weather, flight schedules, traffic conditions, or other circumstances beyond our control.

We do not guarantee compensation for delays or losses caused by circumstances beyond our control, without affecting any rights you may have under applicable law.

10. Customs Duties and Import Charges

If your order is shipped to another country or region, customs duties, import taxes, customs clearance fees, or other related charges may be imposed at the destination.

Unless expressly stated otherwise on the product page or at checkout, these charges are not included in the product price or free shipping service and are the responsibility of the recipient or customer.

ModsMade has no control over customs duty amounts, processing times, or customs clearance decisions in the destination country or region.

11. Returns and Refunds

Returns, refunds, exchanges, shipping damage, and custom products will be handled in accordance with our Refund and Return Policy.

Please review our Refund and Return Policy before placing your order.

12. Contact Us

If you have any questions about this Shipping Policy, furniture delivery, or shipment tracking information, please contact us at:

Email: 5o@modsmade.com
Phone: +86 176 8866 2299

Business address:
RM 102, 1/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI, KOWLOON,
HONG KONG